In case of urgent matters which are impacting the well being of the home’s occupants, or damaging the home or its features, please first notify us by phone as soon as possible, and follow up by submitting the form below.
Or, if it is an imperative and time sensitive but temporarily tolerable matter, you may request a rapid resolution using the form below without a preliminary call.
Again, please report urgent situations to us immediately by calling first.
Urgent Repair Request
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Thank you !
Protocols
We’re at your service as best as we are able. And in return, we ask for your patience throughout the solution process as we respond to your needs. Thanks !
In addition to first reporting the situation to us by phone, urgent repair requests must be submitted in writing—either through email or the form below—to be processed as a work order. Please provide as much detail as possible and send images using email to further clarify the issue.
Process
Valuing both your time and your needs, upon receiving your report of an urgent repair matter, we will respond as soon as possible.
Our first action will likely be to visit the home to asses the situation and potential next steps. We just might be able to resolve the matter at that time, or at least temporarily while a longer term solution is sought.
Based on the assessment, then, a work order may be opened to fulfill the repair. All work orders are commonly handled in the order in which they were received, although some may take priority based on circumstance. Most property owners allow us to handle urgent repairs at our discretion. However, depending on the circumstance, a property owner may require that we attain their authorization before performing any relevant services.
As always, we will do our utmost to satisfy your concerns and to ensure the quality and comfort of the home.
Tenant Permissions
By submitting an urgent repair request, tenants are expressly permitting Proportun associates and their trusted service providers to enter the home whether or not the tenants are present. Notification to the occupants will be given whenever possible.
Proportun will consult the tenants to schedule the initial assessment and subsequent service visits. Although the actual timing of on-site activities and the total duration of the resolution may be dictated by a service provider’s availability and by other factors beyond Proportun’s control.
Locked Out?
We get it. Being unwittingly locked out of your home is incredibly inconvenient, and usually imposes a sense of urgency. Although — even if there is no additional reason for us to treat it as a three-alarm fire — we are here to assist, within our resources at hand.
Leaseholders who present their government issued, photo ID may pick up a spare key at Proportun’s offices during business hours at no charge. And after hours, if desired and if a Proportun associate is available to bring you a key, a fee of $75.00 will be due upon delivery, either in cash or through Proportun’s online remittance system.